![]() ![]() ![]() The hotel’s employees are taught that if they walk within ten feet of someone, they should smile and make eye contact. Take the example of the Ritz-Carlton Hotel Group’s 10/5 rule. In fact, small gestures can be particularly important. The good news is that it doesn’t take an organizational overhaul to encourage emotional expression in the workplace. Meanwhile, research from Barry Staw, a professor at Berkeley, showed that employees whose managers are rude are more likely to make poor decisions, and they forget important information more frequently. For example, a study by Kim Cameron, a professor at the University of Michigan’s Ross School of Business, found that organizations that discourage compassion and gratitude have higher staff turnover rates. ![]() Would you rather work in an office where people say a cheery “hello” to one another in the hall, and share the occasional moment of joy or sadness? Or one where people appear enthusiastic at their desks but head off to the bathroom for a long, lonely cry.Ī healthy emotional culture in the workplace makes a difference. ![]()
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